01 Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays) after the order is placed.
• Orders are processed in the order in which they are received. You will receive an email notification once your order is processed and shipped.

02 Shipping Methods & Costs

03 Delivery Time

• All the shipping time calculations are based on the USPS delivery service.
• All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.
• Delivery times may vary depending on your location. Please note that these are estimated delivery times and may be subject to delays due to weather, holidays, or other factors beyond our control.
• Once your order has been dispatched, you will receive a tracking number to follow the status of your delivery.

04 International Shipping

• We offer international shipping to select countries. International shipping fees and delivery times vary depending on the destination.
• Please be aware that customs duties, taxes, and fees may apply to international orders. These charges are the responsibility of the customer.

05 Order Tracking

• Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery via the carrier’s website.
• If you have any trouble with tracking your order, please contact our customer service team for assistance.

06 Address Accuracy

• Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for delays or lost packages caused by incorrect or incomplete address information.

07 Shipping Delays

• While we do our best to ensure timely delivery, there may be occasional delays due to high order volumes, carrier issues, or unforeseen events. In such cases, we will notify you as soon as possible.
• If your package has been delayed, please contact our customer support team for updates and assistance.

08 Damaged or Lost Items

• If your order arrives damaged or if you believe your package has been lost in transit, please contact us immediately. We will work with you to resolve the issue.
• Please keep all packaging materials and photos of the damaged items for claims.

09 Return & Exchange Policy

For details on our return and exchange policy, please refer to our dedicated Return & Exchange Policy page.

What will happen if I refuse to accept my delivery?
Once the refused parcel safely arrives back at our warehouse, we will process your refund accordingly.